DUBLIN: Electric Ireland said it would not disconnect the electricity connections of customers who did not pay their bills due to financial hardship. Electric Ireland has announced that the disconnection moratorium announced on October 22 has been extended to March 1, 2021.
The company’s 1.1 million residential customers can take advantage of the disconnection moratorium. And the plan will expand to its business customers.
The €1 million credit given during the COVID-19 pandemic is expected to benefit many customers. Also, €100 each will be given to its registered vulnerable customers.
The executive director of Electric Ireland said it was part of the “Brighter Together Energy Programme” launched earlier this year.
“We are also acutely aware of the difficulties that some customers are experiencing due to the combined effect of the COVID-19 pandemic, Christmas expenses and winter energy bills,” Ms Sayer said.
“The continuation of our disconnection moratorium until March 2021 means that all of our residential and business customers can also rest assured that they will have the comfort of energy supply in the coming months,” she said.
“We are making a promise that we feel proud of – that no home or business will be left in the dark this winter due to payment difficulties,” she added.
The ESB executive said any customer facing financial difficulties can contact the company. He added that the payment plan will be suited to their individual circumstances.