Virgin Media Ireland announced that they are ready to repay 100,000 of its customers a total of €3m in refunds after a ComReg investigation into “post cancellation charges”.
€33 will be the average refund amount due to customers. It was in an investigation done by the ComReg, it was found that Virgin was continuing to charge its customers after services were cancelled.
Right after the investigation, ComReg said to the Virgin Media that it intended to seek a High Court restraining order requiring Virgin Media to cease this practice. powered by Rubicon Project
At the early beginning of this month, Virgin Media arranged formal commitments to ComReg which will see over €3 million refunded to affected Virgin customers. Virgin said the refunds will be paid by the end of March.
Virgin Media through a statement said that it takes regulatory compliance extremely seriously.
“It is our position that we are in full compliance with all our regulatory obligations,” it said.
The company said that it has “proactively co-operated” with ComReg throughout the entire process and noted that the investigation has now concluded.
Virgin Media had also assured that it will review all other credits on any inactive accounts and refund those credits to customers by the end of June.
The company also added that it will not allow credit to remain on closed or inactive accounts in the future.
The company has managed to start a helpline number for customers to call in respect of the refund process and affected customers may contact Virgin Media via its helpline on 1800 941 770.
For more details and information, people can make use of the company website too.