Valletta: The European Union is exploring the possibility of legalising the online sale of goods from non-EU countries, including India, within the European market. This proposal was discussed during an informal meeting of EU consumer protection ministers in light of the significant rise in e-commerce activity. With one in five EU consumers now shopping online from outside the bloc, the meeting emphasised the need for stronger consumer protection measures and improved law enforcement to address emerging challenges.
A key focus of the discussion was the need to ensure legal representation for non-EU sellers within the European Union. This step is seen as crucial for safeguarding consumers and preventing potential fraud in cross-border online transactions. The meeting, held in Prague, underscored the importance of ensuring that online buyers from non-EU countries are protected against deceptive practices.
Additionally, the ministers explored ways to enhance the implementation of consumer laws and strengthen alternative dispute resolution mechanisms. These measures aim to provide more effective protection for consumers engaged in online shopping, ensuring that disputes can be resolved efficiently.
The meeting also addressed the need to revise the 2015 Package Travel Directive to better protect consumers in the event of widespread cancellations, similar to those experienced during the COVID-19 pandemic. This revision would provide a safety net for consumers, ensuring they are adequately compensated and protected during large-scale disruptions.
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